2021 NOPTA stakeholder survey response

15 July 2021

Thank you for participating in the 2021 stakeholder survey

NOPTA would like to thank all stakeholders who participated in the 2021 NOPTA stakeholder survey conducted by KPMG. This is our fifth comprehensive survey of stakeholder views and compared to previous years, 2021 saw the largest number of respondents. Your valuable feedback has provided us with important insights relating to our performance in the areas of accessibility of information, regulatory effort, resource management, communication, cost recovery and risk.

The outcomes of the survey represent an excellent result for NOPTA. Some of these key highlights were:

• NOPTA’s role is very well communicated, with 71 per cent of stakeholders understanding NOPTA’s role to a great extent.
• Nearly all stakeholders thought that NOPTA makes a valuable contribution to the process of managing Australia’s resources to a great extent or some extent (97 per cent).
• The majority of respondents were either very or somewhat satisfied with the technical expertise of NOPTA staff (91 per cent).
• Respondents largely viewed NOPTA’s current fees and levies as very reasonable or reasonable (71 per cent), with the majority of respondents agreeing that NOPTA’s fees and levies are set clearly and transparently (71 per cent).

We also appreciate your feedback regarding those areas where you consider performance could be improved. These include matters relevant to stakeholder engagement, timeliness of decisions, regulatory effort, and transparency.

As indicated in our 2020-2023 strategic plan, NOPTA is actively pursuing a range of priorities to optimise our performance and enhance the processes through which we collaborate and engage with our stakeholders. Key initiatives relate to important upgrades to the National Electronic Approvals Tracking System (NEATS) to facilitate online submissions, as well as ongoing work to streamline our internal assessment processes to improve timeframe efficiencies and better track and report on application processing performance. NOPTA will continue to review opportunities to improve its communications and engagement with stakeholders and will refine its communication strategy accordingly.

Further information on our approach and activities to date can be found on our website, including in our annual reports. If you have any further feedback on matters relevant to our performance, you can email us at any time via feedback@nopta.gov.au.